Any information you enter into our website will only ever be used by us and our secure payment company for the purpose of fulfilling your order. Or to send relevant marketing information should you subscribe to it. Please be assured that we will never sell your information to third parties.
Protecting Your Privacy
MedicStores related companies are committed to providing you with a high level of customer service. This includes protecting and maintaining the privacy, accuracy and security of your personal information. We are bound by, and will abide by, the National Privacy Principles in the Privacy Act (Cth) 1988 ("Privacy Act"). This is in addition to our existing obligations under the Privacy Act.
The privacy and security of your information is important to us here. Just like your customer’s information is important to you. So if you entrust us with your email address, we won’t disclose it to anybody else.
Accuracy of the Site
We aim to keep all images and product descriptions up to date and accurate as possible, MedicStores do try and clarify the information provided is correct If there are products we provide is different from the description given we will refund or replace it.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
After our return policy period has passed, purchases made from Medic Stores are no longer authorized to be returned. After this time, products are covered by their respective manufacturers warranty. In some instances, manufactures' will offer replacement or repair at their discretion. For your convenience, we can provide the manufacturers' contact information for your product. We are always interested in receiving feedback for any of the products and brands we sell
Security Bank Transfer
We now use the transfer to our process on-line orders, Bank Transfer is one of the major payment service providers that allow transactions to be processed by payment service. Wire Transfer This is probably the most secure payment method available, using all the latest encryption methods. Your details are not stored on any server or computer.